Lingwood & Burlingham Parish Council

Norfolk County Council       Household Support Fund autumn/winter 2022

Norfolk County Council has just announced its cost-of-living support offer, helping households in the County manage their costs. As stakeholders we wish to raise your awareness of the programme of support available, to enable you to signpost your customers to help where needed.
The Council has been allocated £6.69 million to be spent by the end of March 2023 by the government’s Household Support Fund and will add an additional £1.2m of council funds to create a total support package for Norfolk Households of just over £7.9m. The new scheme aims to provide extra support to those facing hardship this winter, as the cost-of-living crisis continues, especially around food and energy costs.
The County Council will continue to work closely with district, borough and city councils, the VCSE sector and schools to help those most in need, with a special focus on providing support for rising energy and utility bills over winter.
There have been some fantastic outcomes through the previous Household Support Fund and the work is supporting many people across Norfolk. However, the pressures continue for some, and may be particularly difficult over the winter period as households use more fuel to keep their homes warm, and the increased costs of this.
Based on previous experience, the funding is expected to provide support to around 70,000 households across Norfolk.

Below is a summary of the support that is on offer.

Support for families who receive Free School Meals
The Council will continue to provide cost-of-living vouchers for free school meals eligible children, with those eligible receiving a total of £120 in vouchers per child for the period November 2022 to April 2023.
The vouchers are provided by Edenred, which can be used in all supermarkets for essentials, including clothing.
If you are working with a family who you think may be eligible for free school meals, who are not currently receiving them, please encourage them to speak to their children’s education provider or support them in that conversation where needed.
Children who are home educated and may be entitled to the vouchers can complete the Norfolk Assistance Scheme form and will be supported to access Edenred by NAS.
For more information about free school meals
click here

Norfolk Assistance Scheme (NAS)
NAS already provides hardship support to Norfolk residents who are struggling with their living costs. The type of support that NAS provides is tailored to the individual needs of each household. It can include food vouchers, help with buying school uniforms and gas or electricity meter pre-payments, purchasing oil and a range of other support as needed.
NCC have also invested in additional advice capacity that NAS can refer to. This means that as well as one-off financial support, people struggling with their finances will find it easier to access debt and welfare advice and support to find longer term solutions.
Find out more about the support on offer and who can apply at
NAS

Local support in the community
City, district, and borough councils are using their in-depth knowledge about their residents and local community to proactively target support to where it is most needed. This support will be delivered through existing local organisations and council services who come across individuals and families in need. City, district, and borough councils will be in touch directly with partner organisations with more detail about their individual schemes.
Norfolk’s network of 47 libraries is offering free hygiene packs with essential toiletry and sanitary products, as well as ‘warm and well’ packs including things like blankets, gloves, and socks. People will be able to go to libraires and pick up these packs in a discreet way when they need them. Libraries will also be offering self-serve hot drinks at all of their libraries this winter during their opening hours.

Winter support in general
Anyone can go to www.norfolk.gov.uk/costofliving to find out what support is available and how to access it. Organisations and support workers can also do this on people’s behalf. If people have problems accessing online services, then they can visit their local library or call on 0344 800 8020.

What can I do to help?
If you are working with, or aware of, a family who you think may be eligible for free school meals, who are not currently receiving them, please encourage them to speak to their children’s education provider or support them in that conversation where needed.
Please direct people to the website www.norfolk.gov.uk/costofliving so that they can find the right support for their needs.
If someone needs emergency help with food or fuel, then direct them to the Norfolk Assistance Scheme www.norfolk.gov.uk/NAS or tell them to call 0344 800 8020.

Who can I contact for further information?

• Hardship Support General Information – Natasha Hayes, Head of Communities, Norfolk County Council [email protected]
• Norfolk Assistance Scheme and the support on offer – John Baldwin, Head of Finance Exchequer Services [email protected]
• Free School Meal vouchers and support for families – [email protected] and [email protected]
• Broadland Council’s support offer –  [email protected]
• Breckland Council’s support offer – [email protected]
• Great Yarmouth Borough Council’s support offer – Steve Scott-Greenard [email protected] 0808 196 2238
• King’s Lynn and West Norfolk Borough Council’s support offer – [email protected]
• Norwich City Council’s support offer – [email protected]
• South Norfolk Council’s support offer – [email protected]
• North Norfolk District Council’s support offer – [email protected]

Norfolk Community Foundation        Funding and Support news

Winter Help for Residents

Contact our Highways Team

Norfolk County Council
Tel: 0344 800 8020
Email: [email protected]

North area office
(Covering Broadland, North Norfolk and Great Yarmouth district council areas)

Burgh Road, Aylsham, Norwich, NR11 6AR
Tel: 0344 800 8020

South area office
(Covering South Norfolk and Breckland district council areas)

Station Lane, Hethersett, Norwich, NR9 3AZ
Tel: 0344 800 8020

West Area office
(Covering King’s Lynn & West Norfolk Borough Council area)

Poplar Avenue, Saddlebow, King’s Lynn, Norfolk, PE34 3AQ
Tel: 0344 800 8020

Norwich Area office

Norfolk County Council
County Hall
Martineau Lane
Norwich
Norfolk NR1 2DH
Tel: 0344 800 8020

Winter Gritting – Gritting – Norfolk County Council

Priorities for gritting roads have been established on the basis of the route hierarchy and level of use.  The main roads will be gritted before other routes.

Our three hour gritting runs cover a total of approximately 2,200 miles (3,500 km) on A, B and some C class roads – commuter and major bus routes and as far as is possible one route into all villages.  Some footways in the pedestrian areas of central King’s Lynn, central Great Yarmouth and central Norwich are also treated as priority.

View the map of priority gritting routes

Report a problem – Report a problem – Norfolk County Council

As the Highway Authority, Norfolk County Council maintains most of the 6,000 miles of roads in Norfolk, except:

• Trunk roads (the A11 and A47) are managed by Highways England
• Private roads are maintained by their owners

• Street lights –report a problem to our contractor, Amey
  

Report a highways defect Report a public right of way or trails defect

Tarmac

If you need to contact Tarmac please see below for the relevant contact email/phone number. All mailboxes will be checked regularly by multiple members of staff at Tarmac.

Public enquiries only:
Email: [email protected]
Phone: 0800 1 218 218

Issues relating to TMA/Permits:
Email: [email protected]
Phone: 0800 1 218 218

General business to business issues:
Email: [email protected]
Phone: 0800 1 218 218

Contact our Adult Social Care team

Before you contact us

You can search the Norfolk Community Directory to find local services to help you.

If you have a general question, you might find the answer in our care, support and health pages.

Other ways to contact us

If you need help with your care or need to report an adult at risk of harm you can contact us by phone or text relay.

 Telephone: 0344 800 8020 – this number is open 24 hours a day

Text relay: 18001 0344 800 8020 – for people with hearing or speech impairments

In an emergency call 999.

 Support for looking after someone

Our support for carers section has local services, advice, and support to help you as a carer. This includes the carer’s assessment and Carers Matter Norfolk.

Contact our Children’s Services Team

Keeping Children safe

Keeping children safe – Norfolk County Council

Report concerns

If you are concerned about a child in Norfolk and want to speak to someone, contact us on 0344 800 8020. If you consider the incident to be an emergency, call 999.

We can help keep children and young people safe throughout the coronavirus pandemic.

It is more important than ever that extended family, friends, neighbours and communities speak up and say something if they have concerns. It is everyone’s responsibility to keep children safe and report concerns. We all need to play our part.

Advice on how to keep in touch with children you know and how to spot signs of vulnerability.

Where to go for help

In an emergency, always call the police on 999.

If you are worried about the safety or welfare of a child please call us on 0344 800 8020.

If you see something, or hear something that doesn’t feel right – say something.

Where to go for help if you’re a Child

For children specifically there is a Children’s and young people Hub, which provides access advice and support if you’re a child or young person feeling scared or unsafe during the coronavirus pandemic.

Children and young people’s hub – Norfolk County Council

Flooding support

Reporting a flood – In an emergency

If people or property are in immediate danger from floodwater call 999 immediately.

Non-emergency situations  

Flooding Hotline call 0344 800 8013 to report flooding anywhere in Norfolk.

You can also report issues online.

Report drainage and flooding problems

Report drainage and flooding problems with standing water, blocked road drains and ditches, flooding property or an impassable road.

Report drainage or flooding problems

Report a burst water main or sewer flooding

Contact your service provider: Anglian Water Services or Suffolk and Essex Water.

Report flooding to your property

We will normally only progress a formal flood investigation where flooding falls into one of the following categories:

• Internal flooding to properties
• Flooding affecting critical infrastructure, for example, hospital or school
• Flooding to priority roads, for example, gritting roads

The resulting report identifies causes and recommends action to prevent or alleviate the situation from happening again. Individual property addresses are not published within the reports or shared with any commercial third parties.

You can also report past flooding that has affected your property or community. This service is not for emergencies.

Report flooding to your property

If you have photos or videos of flooding, email these with a description and as much information as you can [email protected].

Wellbeing Packs
Norfolk’s carers are encouraged to apply for the latest new round of wellbeing packs, following the initial success with the first round of packs.

Two thousand additional Wellbeing Packs are being made available for unpaid carers, free of charge, after the first round of packs were taken up enthusiastically across Norfolk.

The packs include some Personal Protective Equipment (PPE) to support recipients in their role as a carer, but also includes a items for the carer to enjoy, including chocolate and other items. Carers can apply for a pack here.