Norfolk County Council

Winter Help for Residents

Contact our Highways Team

Norfolk County Council
Tel: 0344 800 8020
Email: [email protected]

North area office
(Covering Broadland, North Norfolk and Great Yarmouth district council areas)

Burgh Road, Aylsham, Norwich, NR11 6AR
Tel: 0344 800 8020

South area office
(Covering South Norfolk and Breckland district council areas)

Station Lane, Hethersett, Norwich, NR9 3AZ
Tel: 0344 800 8020

West Area office
(Covering King’s Lynn & West Norfolk Borough Council area)

Poplar Avenue, Saddlebow, King’s Lynn, Norfolk, PE34 3AQ
Tel: 0344 800 8020

Norwich Area office

Norfolk County Council
County Hall
Martineau Lane
Norwich
Norfolk NR1 2DH
Tel: 0344 800 8020

 

Winter Gritting – Gritting – Norfolk County Council

Priorities for gritting roads have been established on the basis of the route hierarchy and level of use.  The main roads will be gritted before other routes.

Our three hour gritting runs cover a total of approximately 2,200 miles (3,500 km) on A, B and some C class roads – commuter and major bus routes and as far as is possible one route into all villages.  Some footways in the pedestrian areas of central King’s Lynn, central Great Yarmouth and central Norwich are also treated as priority.

View the map of priority gritting routes

Report a problem – Report a problem – Norfolk County Council

As the Highway Authority, Norfolk County Council maintains most of the 6,000 miles of roads in Norfolk, except:

  • Trunk roads (the A11 and A47) are managed by Highways England
  • Private roads are maintained by their owners

Report a highways defect Report a public right of way or trails defect

Tarmac

If you need to contact Tarmac please see below for the relevant contact email/phone number. All mailboxes will be checked regularly by multiple members of staff at Tarmac.

Public enquiries only:
Email: [email protected]
Phone: 0800 1 218 218

Issues relating to TMA/Permits:
Email: [email protected]
Phone: 0800 1 218 218

General business to business issues:
Email: [email protected]
Phone: 0800 1 218 218

Contact our Adult Social Care team

Before you contact us

You can search the Norfolk Community Directory to find local services to help you.

If you have a general question, you might find the answer in our care, support and health pages.

Other ways to contact us

If you need help with your care or need to report an adult at risk of harm you can contact us by phone or text relay.

 Telephone: 0344 800 8020 – this number is open 24 hours a day

Text relay: 18001 0344 800 8020 – for people with hearing or speech impairments

In an emergency call 999.

 Support for looking after someone

Our support for carers section has local services, advice, and support to help you as a carer. This includes the carer’s assessment and Carers Matter Norfolk.

Contact our Children’s Services Team

Keeping Children safe

Keeping children safe – Norfolk County Council

Report concerns

If you are concerned about a child in Norfolk and want to speak to someone, contact us on 0344 800 8020. If you consider the incident to be an emergency, call 999.

We can help keep children and young people safe throughout the coronavirus pandemic.

It is more important than ever that extended family, friends, neighbours and communities speak up and say something if they have concerns. It is everyone’s responsibility to keep children safe and report concerns. We all need to play our part.

Advice on how to keep in touch with children you know and how to spot signs of vulnerability.

Where to go for help

In an emergency, always call the police on 999.

If you are worried about the safety or welfare of a child please call us on 0344 800 8020.

If you see something, or hear something that doesn’t feel right – say something.

Where to go for help if you’re a Child

For children specifically there is a Children’s and young people Hub, which provides access advice and support if you’re a child or young person feeling scared or unsafe during the coronavirus pandemic.

Children and young people’s hub – Norfolk County Council

Flooding support

Reporting a floodIn an emergency

If people or property are in immediate danger from floodwater call 999 immediately.

Non-emergency situations  

Flooding Hotline call 0344 800 8013 to report flooding anywhere in Norfolk.

You can also report issues online.

Report drainage and flooding problems

Report drainage and flooding problems with standing water, blocked road drains and ditches, flooding property or an impassable road.

Report drainage or flooding problems

Report a burst water main or sewer flooding

Contact your service provider: Anglian Water Services or Suffolk and Essex Water.

Report flooding to your property

We will normally only progress a formal flood investigation where flooding falls into one of the following categories:

  • Internal flooding to properties
  • Flooding affecting critical infrastructure, for example, hospital or school
  • Flooding to priority roads, for example, gritting roads

The resulting report identifies causes and recommends action to prevent or alleviate the situation from happening again. Individual property addresses are not published within the reports or shared with any commercial third parties.

You can also report past flooding that has affected your property or community. This service is not for emergencies.

Report flooding to your property

If you have photos or videos of flooding, email these with a description and as much information as you can [email protected].

 

 

Wellbeing Packs
Norfolk’s carers are encouraged to apply for the latest new round of wellbeing packs, following the initial success with the first round of packs.

 

Two thousand additional Wellbeing Packs are being made available for unpaid carers, free of charge, after the first round of packs were taken up enthusiastically across Norfolk.

The packs include some Personal Protective Equipment (PPE) to support recipients in their role as a carer, but also includes a items for the carer to enjoy, including chocolate and other items. Carers can apply for a pack here.

 

Norfolk Council Council’s EXPERIENCE Project is creating a new free Art Trail across Norfolk and will be commissioning artists to create one placemaking outdoor art installation within each district across Norfolk.

The project has put together a NEW survey to gather feedback from local residents to support the development of artist briefs for the art trail. There are two versions of the survey – one version aimed at adults and the other at young people.

Adult Survey Text

Norfolk Council Council’s EXPERIENCE Project is working with artists to commission a series of new public art works – one for each district of Norfolk – that will be linked by a 250-mile walking/cycling trail for you to come and visit.

We’d love to hear from the People of Norfolk – tell us your ideas, opinions and thoughts on what you’d like this to look/be like!

Please click the link below to participate in the survey – to say thank you there is also a chance to win a £75 Jarrold voucher for those who complete the survey. We look forward to hearing from you!

Norfolk’s New Public Art Trail – Have your say!

Young Person’s Survey Text

Norfolk Council Council’s EXPERIENCE Project is creating a BRAND NEW free Trail across Norfolk! 7 artists will make art – one piece for each district creating a trail across Norfolk, for you to come and visit!

We’d love to hear from the Young People of Norfolk – tell us your ideas, opinions and thoughts on what you’d like this to look/be like ?

Please click the link below to participate in the survey – to say thank you there is also a chance to win a £75 Jarrold voucher for those who complete the survey. We look forward to hearing from you!

Art + the future of Norfolk – Have your say!

 

Road Closure Strumpshaw Lingwood Burlingham NTRO2395 Order

DO IT ONLINE !!

You can find out about our services, report problems or apply for courses, school places and more at www.norfolk.gov.uk  – here are just a few examples :

Whats is ‘right up your street’  Search for local clubs, activities and services at www.norfolk.gov.uk/norfolkdirectory

Improving your home?
Find a trusted trader at www.norfolk.gov.uk/trustedtrader

De-cluttering your home?  Find a local re-cycling centre at www.norfolk.gov.uk/recycling

Looking for a new school?  Find your child’s catchment school or apply for a place at www.norfolk.gov.uk/admissions