Mobile Library Collect Poster
Due to the impact of Coronavirus over 5.5 million people are claiming Universal Credit. Many of them are new to claiming Universal Credit having been negatively impacted by Coronavirus.Universal Credit guide


Don’t Give COVID More Chances

The County Council have launched a new campaign to help make sure that people don’t drop their guard and that we all follow the latest guidance.

Please therefore can you share this email not only with your councillors but also with all the other organisations, parish web sites, parish magazines and on social media and help us beat back this dreadful disease which has affected so many families.

This is their simple message:

Covid spreads easily. Every time someone leaves their home, this creates new opportunities for spread of the virus. We are therefore encouraging people to keep these opportunities to a minimum by:

1.   Staying in as a priority

2.   Avoiding unnecessary journeys

3.   Avoiding mixing with other households

4.   Shopping in a way that results in fewer people in the shops and on fewer occasions.

5.   Doing more to ventilate and clean homes.

6.   Staying local for exercise – this means in your own village, town, or part of the city.

Covid Winter Support Poster


National Health Therapies June 2020

Carers Matter June 2020

Council ‘confidence’ campaign to inspire high street bounce backThree district councils have joined forces to help local high streets reopen and start trading again.

Breckland Council, South Norfolk Council and Broadland District Council are working together to launch their ‘Confidence’ campaign, which, in the first instance, aims to give people confidence that they can safely shop in their local towns and villages and help businesses get back on their feet.The campaign is the first stage of a wider plan to help drive the districts’ economic recovery by supporting businesses of all types and helping them sustain jobs.It is being announced ahead of June 1, when market towns and high streets will start to reopen in-line with central government guidance.To help get local towns ready and prepared for trading, the district councils are working with their county and town council partners to introduce barriers to facilitate social distancing and, if necessary, close certain streets to ensure a clean, safe and secure shopping experience.Other measures such as making hand sanitiser available, making council officers available to help support shoppers and businesses, banners, window stickers and floor markings will help pedestrians navigate the high street while keeping a safe distance apart. The aim is to ensure that shoppers have the confidence to leave their homes and go about their normal business, once again.The councils will also be reviewing opportunities to allow extra time in car parks for shoppers and using streets that have been closed to allow pubs, cafes and restaurants to serve patrons in an open and controlled space.Council officers will be visiting high street traders which have been given approval by the government to open, to offer advice and guidance which ensures they comply with latest guidance to keep their staff and customers safe.Cllr Sam Chapman-Allen, Breckland Council’s Leader, commented: “We are looking at ways we can alter our townscapes to make these spaces as useable as possible and give people the confidence to go about their business. We want to ensure our towns remain vibrant places where people feel confident to do their shopping and business activities in our market towns.”Cllr Shaun Vincent, Leader of Broadland District Council, said: “This is just the first step in a comprehensive campaign available to every business to ensure they thrive and survive. As well as the market towns initiative each council has put provision in place to support businesses with expert advice and guidance.”Cllr John Fuller, Leader of South Norfolk Council, said: “This recovery will require a whole council response. We will help provide a clean, safe and secure shopping experience and give our residents the confidence to get back onto the high streets and get the cash registers in our local businesses ringing again. Shopping may take longer so we will extend the free time in our car parks and together, we will beat the crisis and reboot our local economies, one business and one job at a time.”Business grantsWe are continuing to support our local businesses and have already paid out more than £50 million in grants. Our discretionary grant scheme will be opening next week, hopefully allowing us to help businesses that did not qualify for the previous grants.

Mandatory Business Rate Grants BDC SNC
  Value No of Grant Payments Value No of Grant Payments
Total Processed
Small Business Rate Relief £10k Grants 16,750,000 1,675 19,480,000 1,948
Retail, Hospitality and Leisure £10k Grants 2,360,000 236 2,850,000 285
Retail, Hospitality and Leisure £25k Grants 4,275,000 171 5,225,000 209
  23,385,000 2,082 27,555,000 2,442
Estimate of Total Potential Claims (this number changes as properties are identified as eligible)  
Small Business Rate Relief £10k Grants 18,190,000 1,819 22,180,000 2,218
Retail, Hospitality and Leisure £10k Grants 2,360,000 236 2,940,000 294
Retail, Hospitality and Leisure £25k Grants 4,325,000 173 5,250,000 210
  24,875,000 2,228 30,370,000 2,722
Number Unpaid  
Small Business Rate Relief £10k Grants 144 270
Retail, Hospitality and Leisure £10k Grants 0 9
Retail, Hospitality and Leisure £25k Grants 2 1
    146   280
Percentage Paid
Small Business Rate Relief £10k Grants 92% 92% 88% 88%
Retail, Hospitality and Leisure £10k Grants 100% 100% 97% 97%
Retail, Hospitality and Leisure £25k Grants 99% 99% 100% 100%
  94% 93% 91% 90%
Grant Paid on Account 26,242,000 30,838,000

Supporting our residents

The chart below gives a breakdown of the cases that we have responded to through the Hub by our own staff and the local networks of community volunteers.

Headline Figures:

In the period 23rd March to 24th May the Hub has co-ordinated the following:

2,652 Prescription collections and deliveries

1,161 Residents’ shopping undertaken and delivered

403 Families in immediate food poverty provided with food

 173 people have called with complex needs. These often involve debt, immediate risk of homelessness, domestic abuse, common mental health problems and other vulnerabilities. These cases are sent to our Community Connector Team who explore the issues with the resident and arrange links to the relevant specialist Hub partners.

‘Other’ cases shown in the chart above include situations as diverse as a resident with Covid 19 who had run out of paracetamol and lived alone (paracetamol delivered inside two hours) and a family in lockdown struggling on a low budget to occupy their children (a wide selection of books, craft materials and activity packs delivered that day).

Virtual meetings

Our next Planning / DMC meetings will be live streamed and will include public speaking. The dates for the meetings are:

SNC – 3 June

BDC – 17 June

Prime Minister’s update

Yesterday evening the PM gave an update on the UK’s progress against each of the five tests we had to meet before adjusting the lockdown.

Full details of this statement can be found here:

Since all five tests are being met, the following adjustments will be made to lockdown:

From Monday 1st June

1) Nurseries and other early years settings and reception, year one and year six in primary schools will reopen in a safe way;

2) Outdoor retail and car showrooms, where social distancing is generally easier, will reopen; and

3) Up to six people will be able to meet outside (in parks, gardens and other private outdoor space) – provided those from different households continue strictly to observe social distancing rules by staying two metres apart.

Please note that those who have been asked to shield themselves should continue to do so.

From Monday 15th June

1) Secondary schools will begin to provide some face-to-face contact time for years 10 and 12; and

2) The government intends to reopen other non-essential retail – but only provided the five tests are still being met and shops have been made Covid secure.

Further social distancing guidance will follow in the coming days – please visit the Coronavirus FAQs page for updates:



Police – Police – Op Randall Newsletter 17th May 2020
Testing key workers for coronavirus in Norfolk and Waveney (002)
Norfolk County Council 9 page poster
NCC 22042020 CV-19 Funding Stream summary
PPE poster
Norfolk County Council We would like to start our briefing this week by thanking you for the huge amount of help and support that you are giving us, as we work together to help our most vulnerable residents.Please see below an update on the work that we are doing, with our partners, to help our residents and businesses and the latest information coming from central government.ResidentsThe Council has a comprehensive mechanism to support vulnerability, utilising our existing help hub model, working with our partners, town and parish councils, community groups and hundreds of volunteers to coordinate our response. On Monday we launched the new County Council number for people to ask for help: 0344 8008020 and residents can also visit help hub team is in place to respond to requests for help from these new channels and support residents with practical help, mostly around food and medicine enquires.We are taking delivery of a range of food products which will be stored at locations across the districts. These supplies are to provide us with emergency food for residents who are in need of immediate support.  Central Government is also providing food for the most vulnerable and the first load was delivered this week.We will have a main distribution centre with holding sites across the area and we will be working with the current well-established food bank system to distribute food to residents.This week, we started to contact the most vulnerable residents via a list created from our own data, County Council and the national NHS lists.  These residents are considered to be the most vulnerable and we will be checking they have the support they need.Individual volunteeringVolunteering is now being coordinated centrally by Voluntary Norfolk and our hub model is supported by a network of mutual-aid groups that we have set up around South Norfolk and Broadland.  These groups help us by allocating volunteers to support local residents and using local knowledge to feed in details of vulnerable residents. This work is key to ensuring we identify residents in our community.Our partners in the voluntary sector are working with us to recruit volunteers for a county wide effort to respond to the Coronavirus (Covid-19) crisis.  Already, an additional 75 volunteers have been allocated to work in our districts. Volunteers- More information about this scheme can be found here: are working alongside all these volunteers to ensure that help is given to our most vulnerable residents and would like to thank everyone who is contributing to this effort.Some of the things we can do to help:

  • Emergency income to assist with purchase of essentials (Food) or utilities, up to £150
  • One off payment to assist people whilst waiting for Universal credit or SSP to commence.
  • All working age people in receipt of CTS receiving additional assistance. Further £150.00 deducted from all working age people who are in receipt of CTS. Where liability is below £150.00 this will be reduced to allow Council Tax liability to be zero
  • Discretionary Housing Payment from £500-£2k
  • Council Tax Assistance, up to 85%
  • Discretionary Council Tax Relief
  • Universal Credit
  • Renters – We are encouraging anyone whose income has been impacted by COVID-19 to contact their landlord immediately, whether that be a registered provider such as Saffron or Clarion or a private landlord. We are aware that registered providers are keen to work with people however they will not know that their tenants are in hardship unless they are informed. Similarly, central government has announced that private landlords can ask their mortgage providers for a 3 month payment holiday when their tenants are affected by COVID-19, it is therefore expected that this saving be passed to the tenant. If landlords are not helping, our housing team may be able to assist, however we do ask tenants to speak to landlords first.

We have already seen a 61% increase in calls to our benefit teams with families starting to face financial difficulties. This will link into the hardship fund described above.

Lingwood & Burlingham Good Neighbours.

What is our Aim?

Lingwood & Burlingham Good Neighbours, aims to provide a safety net for those in our community who are self isolating. We will use the Good Neighbour scheme to coordinate volunteers and arrange for the delivery of food and medicine to those who have no other means of support such as non-isolating family or friends or other support groups.

Who are we

This operation is set up and run by the Lingwood & Burlingham Good Neighbours Scheme to assist in coordinating the local community response to the Corona Virus. It is supported by the Parish Council, Lingwood Village Hall and Lingwood Church.

The Lingwood & Burlingham Good Neighbours Scheme is part of Community Action Norfolk


e-mail or phone Sonya on [email protected] or 07498 880560,

there are also a face book pages:  Feeling isolated? Around Lingwood

and Lingwood-Burlingham-Parish-Council


Covid – 19 North Broadland Community Focus Bulletin 27 03

Lingwood and Burlingham vs Covid poster
Good neighbour poster
Domestic Violence E-Leaflet

Young Minds is the “UK’s leading charity fighting for children and young people’s mental health”. This website has lots of useful information resources, for example:

  • What to do if you’re anxious about coronavirus
  • Tips for coping with OCD during the coronavirus pandemic
  • Looking after your mental health whilst self isolating

This includes:

Are you a young person in crisis?

Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis.

  • If you need urgent help text YM to 85258
  • All texts are answered by trained volunteers, with support from experienced clinical supervisors
  • Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.


Broadland-Labour-party-wants-to-help-support-the-local-community (2)

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